The same information is entered more than once.
An order comes in by email, moves into a spreadsheet and then into another tool. Each copy takes time and can create a mismatch.
Process digitisation and automationBased in Senegal · Serving West Africa
Software that makes your team’s daily work simpler.
Your business has its own routines, constraints and exceptions. ICBeye helps you build or improve the tools you use to track work, share the right information and keep things moving.
You don’t need a perfect specification. Start by telling us what is getting in the way.
Does any of this sound familiar?
The next action is unclear.
A request is waiting for a reply, but nobody knows who owns it or what has already been agreed.
Custom CRMYour application is getting harder to change.
People still rely on it every day, but each update means rediscovering the rules and checking what might be affected.
Application takeover and modernisationA case moves forward when everyone knows where it stands.
A request received. A person responsible. A clear next step.
Responses that fit your needs
Build a useful tool, improve an existing application or connect your software.
We start with the work that needs doing. Depending on the need, the answer may be a business application, better customer tracking, a portal or a connection between your tools.
Build your team’s tool.
A business application, CRM or portal designed around the information your teams need to find and the actions they need to track.
Simplify and connect your processes.
Explore repetitive tasks, exchanges between systems and AI uses whose contribution can be checked.
Improve what you already have.
Understand your current application and prepare the priority improvements.
Moving forward together
Understand the next step before starting it.
Conversations help clarify priorities, make choices visible and check the journeys with the people who will use the software.
- 01
Understand daily work.
Tasks, current tools and exceptions provide a practical starting point.
A shared starting point
- 02
Choose a useful first step.
Scope and acceptance criteria are discussed before development.
Scope and criteria discussed
- 03
See and try each version.
User feedback helps adjust what really matters.
Journeys to try
- 04
Prepare launch and what comes next.
Data, access and support conditions are defined for your project.
Launch conditions clarified
Deliverables and support conditions are defined in the agreed project scope.
Business use cases
From your team’s needs to the features of your tool.
Multi-site maintenance, B2B sales and case management: explore workflows, features and points to check before development.
Multi-site maintenance
Coordinate maintenance across several sites
Connect office staff, technicians and site managers from the initial report to closure.
Explore the use case — Coordinate maintenance across several sitesB2B sales and services
Track B2B enquiries, quotes and follow-ups
Connect each customer enquiry to its quote, owner and next action.
Explore the use case — Track B2B enquiries, quotes and follow-upsCase and document management
Modernise case management in stages
Improve a useful application by taking over one business workflow at a time.
Explore the use case — Modernise case management in stagesICBEYE
Understand your need, then build the right response.
Based in Senegal, ICBeye serves businesses across West Africa. We start with your team’s work, the tools already in use and what needs to work better.
Explore our approachBefore you begin
Do I need a specification first?
No. Tell us about your business, your current tools and the problem you are facing. That is enough to begin clarifying the need.
How do I know whether custom software is useful?
We look at the rules to support and what your existing tools can do. Standard software, an adaptation or an integration may be enough. The need determines the choice.
Can an existing tool be improved?
Yes, if its condition and available access allow it. An initial review helps choose between a targeted improvement, gradual modernisation and replacement.
How do my teams take part?
The people involved can explain their work, try the journeys and point out what is missing. The way these exchanges take place is defined in the project.
What would you like to make simpler in your business?
A few lines about your current tools and what is getting in the way are enough to begin.