What is getting in the way
Avoid repeated exchanges to find out whether a case or document is available.
- Requests scattered across emails
- Documents that are hard to find
- Access to define for each person
Service
Web platforms and portals
A portal can let someone submit a request, view documents or follow a case. We build the journey around the information to share and the people allowed to access it.
What can change
- Submit a request in a suitable space
- Find documents you are allowed to view
- Follow a case and its exchanges
What we can explore with you
- User journeys
- Accounts and access rights
- Shared documents and information
- Connections to internal processes
Points to define
Define access rights, exposed data and the scope of the first launch.
- Define access rights
- Set boundaries for exposed data
- Scope the first launch
These possibilities are not a fixed package. Scope, deliverables and conditions are defined in a proposal for your project.
How we move forward together
Describe journeys, accounts, access, documents and connections to your internal processes.
- 01
Understand daily work.
- 02
Choose a useful first step.
- 03
See and try each version.
- 04
Prepare launch and what comes next.
Tell us how the work happens today.
What should your customers or partners be able to do online? Let’s describe that journey together.